REGULATORY COMPLIANCE (CQC)

• Policies & Procedures: We maintain up-to-date operational policies that reflect best practice and current legislation.
• Training & Supervision: All team members are trained in safeguarding, health and safety, infection control, and care planning, with regular refreshers and competency checks.
• Auditing & Risk Management: We carry out routine audits, spot checks, and quality reviews to monitor performance and address areas for improvement.
• Record Keeping & Data Protection: Our care records are clear, accurate, and stored securely in accordance with GDPR and CQC standards.
• Complaints & Feedback: We operate an open and accessible complaints process, treating all feedback as an opportunity to learn and improve.

By aligning our operations with the latest CQC guidance and national standards, we ensure that every person who receives our care is treated safely, respectfully, and in accordance with the law.

“Being CQC registered isn’t just a status, it’s a daily responsibility we embrace with pride. We hold ourselves accountable to both the regulator and to every family we support.”

— Rose Family Care Ltd