OUR COMMITMENT TO QUALITY

What quality means to us:

• Person-Centred Care: Every care plan is tailored to individual needs, values, and preferences.
• Safety and Compliance: We meet all regulatory requirements under the Health and Social Care Act 2008 and CQC (Registration) Regulations 2009.
• Staff Training and Supervision: All carers complete regular training in safeguarding, manual handling, medication, dementia awareness, and communication.
• Listening and Learning: We welcome feedback from clients, families, and staff — and we use it to grow.
• Transparent Governance: We maintain robust systems for auditing, risk assessment, complaints handling, and continuous quality monitoring.

We actively benchmark our care against the CQC Single Assessment Framework and the 34 Quality Statements, ensuring that our service is consistently aligned with national standards for being Safe, Effective, Caring, Responsive, and Well-Led.

Our leadership team regularly reviews quality performance through audits, spot checks, staff supervision, and client feedback. Every care visit, every policy update, and every decision is shaped by our guiding question:

“Would this be good enough for my own mum?”

At Rose Family Care Ltd, quality is not an afterthought, it is built into everything we do.